This Privacy Policy explains how ORIENTALMAN INTERNATIONAL CO., LIMITED collects, uses, stores, and protects personal information when you visit mitchellware.com, place an order, or contact our support team.

1. Information We Collect

  • Name, email address, billing details, and order-related information
  • Game account information required for fulfillment, such as UID, player ID, server, or region
  • Shipping or contact information where physical products are involved
  • Transaction records and customer support communications
  • IP address, browser type, device information, cookies, and usage data
  • Fraud prevention or payment verification information where reasonably necessary

2. How We Use Information

  • To process and fulfill orders
  • To verify payments and reduce fraud risk
  • To communicate about orders, support requests, or service updates
  • To improve website performance and user experience
  • To comply with legal and regulatory obligations

3. Sharing of Information

We do not sell personal information. We may share limited data with payment processors, technical service providers, fraud prevention partners, hosting providers, logistics partners where applicable, or legal authorities where reasonably necessary or legally required.

4. Cookies

Our website may use cookies and similar technologies to improve functionality, analyze traffic, remember preferences, and support secure checkout processes.

5. Data Retention

We retain personal information only for as long as reasonably necessary for order processing, customer support, fraud prevention, legal compliance, accounting, and dispute resolution.

6. Security

We use commercially reasonable safeguards designed to help protect personal information against unauthorized access, disclosure, misuse, or destruction. However, no online system can be guaranteed to be completely secure.

7. Your Rights

Depending on applicable law, you may request access to, correction of, or deletion of your personal information. To make a request, contact us at [email protected]

8. Contact

Company：ORIENTALMAN INTERNATIONAL CO., LIMITED
Mail：[email protected]
Address：Room 701, Unit 108, 7/F, Tower B, New Mandarin Plaza, 14 Science Museum Road, Tsim Sha Tsui, Kowloon, Hong Kong